Information We Collect
We may collect information you provide directly to us, including:
- Name
- Mailing address
- Email address
- Telephone number
- Property information
- Foreclosure, tax sale, or surplus funds information
- Claim information
- Documents you submit to us
- Government-issued identification when required for a claim
- Signatures and authorization documents
- Payment or disbursement information
- Communications between you and HSP
When evaluating or processing a potential claim, we may also obtain information from public records and legitimate third-party sources, including:
- County and municipal records
- Court records
- Property and tax records
- Foreclosure and tax-sale records
- Recorded deeds and liens
- Probate and estate records
- Publicly available databases
- Data providers used to locate or verify potential claimants
Information obtained from public records or third-party sources may be incomplete, inaccurate, or outdated. We may request additional information to verify the identity of a potential claimant or the accuracy of available records.
When you use our website, we may automatically collect limited technical information such as your IP address, browser type, device type, referring page, pages visited, and information collected through cookies or similar technologies.
How We Use Information
We may use personal information to:
- Respond to inquiries
- Research whether potential surplus or excess funds may exist
- Verify identities, property interests, and potential eligibility
- Communicate with prospective and existing clients
- Obtain documents needed to evaluate or process a claim
- Administer service agreements and authorizations
- Coordinate claim preparation and submission
- Communicate with courts, governmental offices, trustees, funds holders, attorneys, notaries, and other parties involved in a claim
- Provide claim updates and customer service
- Detect and respond to fraud, misuse, or unauthorized activity
- Maintain business and legal records
- Comply with applicable laws, regulations, court orders, and governmental requirements
- Protect HSP, our clients, and others
- Operate, secure, and improve our website and services
SMS and Mobile Information
If you affirmatively consent to receive text messages from Homeowner Stewardship Partners, we may use the mobile number you provide to send the types of messages described when you provide consent.
Messages may include claim-related communications, customer service messages, document reminders, scheduling communications, status updates, and marketing or promotional communications when you have provided the consent required for those messages.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may provide information to communications, technology, and other service providers acting on our behalf solely as reasonably necessary to provide HSP services and communications.
Consent to receive marketing text messages is voluntary and is not a condition of purchasing or receiving HSP services.
Message frequency varies. Message and data rates may apply.
You may opt out of recurring text messages at any time by replying STOP or by communicating your request through another reasonable method.
Reply HELP for assistance, call 678-608-0605, or email hello@homeownerstewardship.com.
How We Disclose Information
We may disclose personal information to vendors and service providers performing legitimate business functions on behalf of HSP, including website hosting, communications, electronic signatures, document management, information security, analytics, records research, and claim administration.
When necessary to provide requested services and when authorized or permitted by law, we may also disclose information to:
- Courts
- Government agencies
- County officials
- Clerks and tax authorities
- Trustees
- Funds holders
- Independent attorneys
- Notaries
- Title and records providers
- Other parties involved in evaluating or processing a claim
We do not authorize service providers receiving information from HSP to use that information for their own unrelated marketing purposes.
We may also disclose information when required by law, subpoena, court order, governmental request, or legal process; when reasonably necessary to protect rights, property, or safety; or in connection with a merger, restructuring, financing, acquisition, or transfer of all or part of HSP's business, subject to applicable law.
HSP does not sell personal information for monetary consideration.
Independent Attorneys
When legal representation is required or appropriate, a client may engage an independently licensed attorney.
Any attorney-client relationship exists directly between the client and the attorney. HSP may provide information to an attorney when authorized by the client, reasonably necessary to provide requested services, or otherwise permitted by law.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, detect security issues, and improve performance.
Your browser may allow you to restrict or disable certain cookies.
If HSP introduces advertising pixels, behavioral advertising, cross-site tracking, or materially different data-collection technologies, this Privacy Policy may be updated accordingly.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, administer claims, maintain appropriate legal and business records, comply with applicable laws, resolve disputes, detect fraud, and protect legitimate business interests.
Retention periods may vary depending on the nature of the information and applicable legal or operational requirements.
Information Security
HSP maintains reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information maintained.
We seek to limit access to sensitive personal information to individuals and service providers who reasonably need the information for legitimate business purposes.
No electronic transmission or storage system is completely secure.
Your Privacy Rights
Depending on your place of residence and applicable law, you may have rights concerning your personal information, including rights to request:
- Access to personal information maintained about you
- Correction of inaccurate information
- Deletion of certain personal information
- A copy or portability of certain information
- Information regarding certain uses or disclosures
- Withdrawal of consent where processing is based on consent
Applicable rights vary by jurisdiction and may be subject to legal exceptions.
To submit a privacy request, contact hello@homeownerstewardship.com.
We may take reasonable steps to verify your identity before fulfilling certain requests.
Communications Preferences
You may unsubscribe from marketing email using the unsubscribe mechanism included in the email.
You may revoke consent to recurring text messages by replying STOP or by communicating your request to HSP through another reasonable method.
Requests not to receive marketing telephone calls will be recorded and processed in accordance with applicable law.
Children's Privacy
HSP's services are intended for adults. Our website and services are not directed to children under 13, and we do not knowingly use our website to solicit personal information from children under 13.
Third-Party Websites
Our website may contain links to governmental agencies, courts, attorneys, service providers, or other third-party websites. Those websites maintain their own privacy practices and policies.
Changes to This Privacy Policy
We may update this Privacy Policy as our services, practices, technology, or legal obligations change.
The current version will be posted on this page with its effective date.
Contact Us
Homeowner Stewardship Partners
Atlanta, Georgia
Email: hello@homeownerstewardship.com
Phone: 678-608-0605